Contact

Phone:
+385 51 232 016 
+385 51 231 019
 

Fax:
+385 51 231 011

E-mail:
puntarka@ri.t-com.hr 
puntarka@cro.net
 

TURIST AGENCY PUNTARKA NOVA

offer accomodation in private apartments and rooms, holiday houses as well as hotel accommodation. Apart from the organization of various excurisions and tours, sale of souvenirs and publications relating ofthe tourist offer of the island of Lošinj. The agency also provide foreign exchange service, as well as tourist information and is gladly at your service ensuring that you have a pleasant and carefree stay.

GENERAL TERMS:
INTRODUCTION
Tourist agency PUNTARKA NOVA provides accommodation services in accordance with the General Terms and Conditions, and with the period and details of the confirmed reservation. Tourist agency PUNTARKA NOVA is not liable for force majeure *.

BOOKING AND PAYMENT
Inquiries and booking of accommodation can be done electronically, by mail or in person at the Tourist agency PUNTARKA NOVA office. When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and Tourist agency PUNTARKA NOVA. When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance, depending on the payment method, while the balance must be paid at arrival date in agency office, depending on the payment method, that the guest was informed about while confirming the reservation. Note when paying by credit card - your credit card will be charged to the amount stated in EUR.

SOJOURN TAX
According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The Sojourn Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Sojourn Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms and Conditions when balance payment is made. The amount of Sojourn Tax to be paid will be stated on your reservation calculation. If a country (for example, Austria) has a law defining that Sojourn Tax must be paid on the spot, the amount of Sojourn Tax will not be stated on the calculation and the guest is required to pay the amount upon arrival.

PRICE OF ACCOMMODATION
The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the customer pays for them separately. These services must be requested at the time of booking. The price of accommodation is given in EUR. Tourist agency PUNTARKA NOVA reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, v guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Tourist agency PUNTARKA NOVA is required to inform the customer. If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.

TOURIST AGENCY PUNTARKA NOVA RIGHT TO CHANGES AND CANCELLATION
Tourist agency PUNTARKA NOVA reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time. Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, Tourist agency PUNTARKA NOVA reserves the right to charge the price difference upon consulting the customer. In cases where substitute accommodation for paid accommodation is not available, Tourist agency PUNTARKA NOVA reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount. Should an adequate substitute accommodation not be available on the day of arrival, v will provide information on available accommodation that is not included in Tourist agency PUNTARKA NOVA offer and guarantees the refund of the complete paid amount.

CUSTOMER'S RIGHT TO CHANGES AND CANCELLATION
Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date. The first change to the reservation is free of charge, unless it entails further expenses for Tourist agency PUNTARKA NOVA. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.
In case of cancellation of fixed confirmed private accommodation reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows:
- For cancellation up to 15 days before arrival date, 30% of the accommodation price will be charged (the advance will not be returned),
- For cancellation from 14 - 9 days before arrival date, 50% of the accommodation price will be charged,
- For cancellation from 8 - 2 days before arrival date, 80% of the accommodation price will be charged,
Should the customer cancel 1 day before arrival date, or not come, or cancel during use of the accommodation unit, 100% of the accommodation price will be charged. - For any confirmed hotel accommodation, if cancelled by the guest, specific cancellation policy is applied. The date of receipt of written cancellation is considered the date of cancellation, and cancellation fees are calculated as follows:
- For cancellation up to 30 days before arrival date, 15% of the total accommodation price will be charged
- For cancellation from 29-22 days before arrival date, 25% of the total accommodation price will be charged
- For cancellation from 21-15 days before arrival date, 40% of the total accommodation price will be charged
- For cancellation from 14-8 days before arrival date, 80% of the total accommodation price will be charged
- For cancellation made 7 or less days before arrival date, 100% of the total accommodation price will be charged.
Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed Tourist agency PUNTARKA NOVA or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above. Should the real costs exceed the above stated costs, adriatica.net reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, Tourist agency PUNTARKA NOVA will only charge the real costs caused by the replacement.

TOURIST AGENCY PUNTARKA NOVA OBLIGATIONS
It is Tourist agency PUNTARKA NOVA obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Tourist agency PUNTARKA NOVA will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.

CUSTOMER'S OBLIGATIONS
The customer is required:
- to have valid travel documents,
- to obey customs regulations and currency exchange regulations of the country where the destination is located,
- to obey house rules in accommodation units and to have good relations with the host,
- to produce the confirmation of payment (Voucher received by mail or email) upon arrival, the customer is obligated to check whether a visa is necessary for the country where the destination is located or for neighboring countries.
Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.
By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.

LUGGAGE
Tourist agency PUNTARKA NOVA is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.

COMPLAINTS
Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint or coming directly to our office. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint. If the guest does not make a complaint on the spot, he/she does not have a right to be refunded. Furthermore, the guest is required to cooperate with Tourist agency PUNTARKA NOVA representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Tourist agency PUNTARKA NOVA is not required to accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it). The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to adriatica.net and cannot include services already provided. With this the guest's right to an ideal compensation of damages has been excluded. Tourist agency PUNTARKA NOVA cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.

COURT JURISDICTION
Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Mali Losinj jurisdiction).

NOTE
Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.