Call us: +385 51 232 016



Tourist Agency Puntarka Nova


We are a small, traditional and family travel agency established in 1996, providing our guests, through both,       our web site and personal approach as well, tending to find the most appropriate accommodation on best location. We mediate in finding the accommodation in fully equipped private apartments and rooms, villas and detached holiday houses, family farm households and accommodation in high quality hotels at Cres – Lošinj archipelago.  In our agency, we offer  and sale of tourist excursions and travel arrangements of our partners. We inform our guests by sharing handouts, videos, brochures and  maps related to sports and recreation, tours, culinary, cultural and other tourist offer of our islands, in order to provide not only the good accommodation but as more interesting and carefree stay in our archipelago as possible. ...

In order to make easier the perfect vacation choice, to our regular customers and those who are about to become, on our web site, through a detailed search engine, you can easily browse different types and details of accommodation. Together with details and characteristics, equipment and location of accommodation, you can find there detailed descriptions, prices and availability of appointments with many authentic photographs. Besides accommodation, on our website you can retrieve detailed information about each place and island of our archipelago, about the history, culture, heritage, climate, flora and fauna, sports and recreational facilities, cuisine offer and, of course, for the sea and sunshine lovers - the countless beaches . We hope you will select the location for your future home and enjoy countless photographs of our archipelago ...

Your Puntarka Team


Phone and Fax:

+385 51 232 016 




Privacy Policy


PUNTARKA NOVA Tourist Agency recognizes and appreciates your right to privacy and undertakes to preserve the security of data collected through

The PUNTARKA NOVA travel agency collects, processes and stores personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations. The data will not be passed on to third parties or exported to third countries, except in the case in which contracted services need to be provided (eg accommodation, airline, carrier, insurance).

We will consider that the further use of represents the acceptance of all the conditions described below.


Your personal data is collected and used only on the basis of the information you voluntarily gave, both in registration (for registration personal data will be used as name, address, city, e-mail, date or just the year of birth) or using The personal information collected is stored electronically and all appropriate technical and organizational measures are applied to prevent breaches of personal data. Emails received with your personal information from PUNTARKA NOVA will only be used to meet your needs.


For bookings of accommodation, travel or other similar services, the reservation holder must be of legal age and provide his personal data (eg name, address, telephone number, etc.) and data of other service users (eg Name, date of birth). Only the information necessary for the implementation of the service will be available to the partners in the implementation [accommodation, transport, insurance and travel companions].

Payment details (eg Credit card number, expiration date) are specifically protected and will be available to banks or cardholders only for payment authorization.

Please note that registration on is only permitted for persons over the age of 18. When registering on, the user independently chooses the password and is consequently responsible for its protection and prevention of abuse by third parties.


Cookies allows you to collect statistical data about user behavior on the (eg In which parts of the website is a user stays longer, and where briefly dwells), which Internet browser is used (eg Internet Explorer, Opera, Safari, Google Chrome, Firefox) and so on.

Cookies are a small set of data sent from the server to the user's computer and act as an anonymous identifier. Cookies are also used to facilitate navigation between Web pages (for example, it is not necessary to re-enter registration data every time). Cookies are not used to access user data or to track user activity after leaving

PUNTARKA NOVA reserves the right to use cookies on but any user may prohibit the receipt of cookies by changing the settings in their Internet browser.

5. LINKS contains links to other websites (eg Facebook, Instagram, hotels, airports, weather forecasts). Consequently, we wish to inform you that PUNTARKA NOVA can not be held responsible for the privacy of the aforementioned Internet sites. Therefore, we invite users to read the privacy policy of each Internet site they access.


Contact information, such as name and e-mail address, are mandatory if you wish to use PUNTARKA NOVA promotional material services. Promotional materials include information on services, special offers and newsletters.

The service can be deactivated at any time using the "Unsubscribe" link at the end of e-mail or by sending a request for cancellation from the list


PUNTARKA NOVA adopts all security measures to protect user data, during data entry, transfer, data processing and storage. Access to data is limited and only for the purpose of carrying out the activity.

The personal information collected by PUNTARKA NOVA during registration will be kept during the existence of the website or during the registration period of the user. All information that PUNTARKA NOVA  is assigned at the time of registration on the website will be destroyed at the latest at the time of extinction.

Personal data and credit card number used for online payment services are not linked to the website but to ZAGEBAČKA BANKA, therefore PUNTARKA NOVA is not responsible for any data theft.

Users at any time have the right to request information on their personal data processed by PUNTARKA NOVA



General Terms for private accommodation, hotels and guesthouses


Tourist agency PUNTARKA NOVA provides accommodation services in accordance with the General Terms and Conditions, and with the period and details of the confirmed reservation. Tourist agency PUNTARKA NOVA is not liable for force majeure *.


Inquiries and booking of accommodation can be done electronically, by mail or in person at the Tourist agency PUNTARKA NOVA office. When booking, the customer confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety. Thus, everything stated in the General Terms and Conditions becomes legally binding both for the customer and Tourist agency PUNTARKA NOVA. When booking, the customer is required to give all the information necessary in the booking procedure. When booking, the customer is required to pay an advance, depending on the payment method, while the balance must be paid at arrival date in agency office, depending on the payment method, that the guest was informed about while confirming the reservation. Note when paying by credit card - your credit card will be charged to the amount stated in EUR.


According to the Croatian Law on the Sojourn Tax, customers are required to pay the Sojourn Tax when paying for their accommodation. The Sojourn Tax in the Republic of Croatia varies from 2,00 to 7,00 KN per person per day for adults. Customers from the age of 12 to 18 have a 50% discount, while children under the age of 12 are exempt from paying. The final amount of the Sojourn Tax is determined by the destination in the Republic of Croatia and travel period, and is charged according to the General Terms and Conditions when balance payment is made. The amount of Sojourn Tax to be paid will be stated on your reservation calculation. If a country (for example, Austria) has a law defining that Sojourn Tax must be paid on the spot, the amount of Sojourn Tax will not be stated on the calculation and the guest is required to pay the amount upon arrival.


The price of accommodation includes the basic service as described in the booked accommodation unit. Special services are those not included in the price of accommodation (in accommodation unit description indicated by "services upon agreement" or "additional services" available if arranged in advance); therefore the customer pays for them separately. These services must be requested at the time of booking. The price of accommodation is given in EUR. Tourist agency PUNTARKA NOVA reserves the right to make changes to the stated prices (in the event that the host changes prices or there are changes in exchange rates). For customers who have paid an advance for their reservation, v guarantees the price of accommodation, stated in the calculation according to which the advance was paid. If the changes occur prior to the payment of the advance, Tourist agency PUNTARKA NOVA is required to inform the customer. If more customers than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers accommodation or to accommodate all of the customers at extra charge directly made to the host.


Tourist agency PUNTARKA NOVA reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking, provided that customer is notified ahead of time. Should the substitute accommodation be available only in an accommodation unit of higher category and should the price of the substitute accommodation be higher by 15% or more than the initially booked accommodation, Tourist agency PUNTARKA NOVA reserves the right to charge the price difference upon consulting the customer. In cases where substitute accommodation for paid accommodation is not available, Tourist agency PUNTARKA NOVA reserves the right to cancel the reservation upon prior customer notification (at least 7 days before arrival) and guarantees the refund of the complete paid amount. Should an adequate substitute accommodation not be available on the day of arrival, v will provide information on available accommodation that is not included in Tourist agency PUNTARKA NOVA offer and guarantees the refund of the complete paid amount.


Should the customer wish to change or cancel a reservation, this must be done in written form (email, mail, or fax). The following are examples of changes: changes to the number of customers, changes to arrival / departure dates. Changes must be made at least 30 days prior to the arrival date. The first change to the reservation is free of charge, unless it entails further expenses for Tourist agency PUNTARKA NOVA. Should a change to the reservation not be possible and should the customer cancel for this reason, the conditions for the cancellation of reservation listed below will be enforced. The following are examples of cancellation of reservation: change of accommodation unit, and all changes done within 30 days of the arrival date or during use of the accommodation unit.
In case of cancellation of fixed confirmed private accommodation reservation, the date of receipt of the written cancellation is used to calculate cancellation costs as follows:
- For cancellation up to 15 days before arrival date, 30% of the accommodation price will be charged (the advance will not be returned),
- For cancellation from 14 - 9 days before arrival date, 50% of the accommodation price will be charged,
- For cancellation from 8 - 2 days before arrival date, 80% of the accommodation price will be charged,
Should the customer cancel 1 day before arrival date, or not come, or cancel during use of the accommodation unit, 100% of the accommodation price will be charged. - For any confirmed hotel accommodation, if cancelled by the guest, specific cancellation policy is applied. The date of receipt of written cancellation is considered the date of cancellation, and cancellation fees are calculated as follows:
- For cancellation up to 30 days before arrival date, 15% of the total accommodation price will be charged
- For cancellation from 29-22 days before arrival date, 25% of the total accommodation price will be charged
- For cancellation from 21-15 days before arrival date, 40% of the total accommodation price will be charged
- For cancellation from 14-8 days before arrival date, 80% of the total accommodation price will be charged
- For cancellation made 7 or less days before arrival date, 100% of the total accommodation price will be charged.
Should the customer not arrive at the booked accommodation unit before midnight on the arrival date, and the customer has not informed Tourist agency PUNTARKA NOVA or the host, the reservation is considered to be cancelled, and therefore the cancellation costs will be charged as described above. Should the real costs exceed the above stated costs, reserves the right to charge the difference. Should the customer find a replacement for the cancelled reservation, Tourist agency PUNTARKA NOVA will only charge the real costs caused by the replacement.


It is Tourist agency PUNTARKA NOVA obligation to take care of provided services, hosts, and customers' interests and rights according to accepted customs and practices in tourism. Tourist agency PUNTARKA NOVA will carry out all stated obligations in full and as described above, except in circumstances caused by conditions beyond its control.


The customer is required:
- to have valid travel documents,
- to obey customs regulations and currency exchange regulations of the country where the destination is located,
- to obey house rules in accommodation units and to have good relations with the host,
- to produce the confirmation of payment (Voucher received by mail or email) upon arrival, the customer is obligated to check whether a visa is necessary for the country where the destination is located or for neighboring countries.
Should the customer not follow the above listed obligations, the customer is liable for caused damage and must cover the expenses.
By confirming the reservation, the customer accepts to pay for all damages caused directly to the host.


Tourist agency PUNTARKA NOVA is not responsible for damaged, destroyed or lost luggage, as well as for the theft of luggage or valuables in the accommodation unit. Lost luggage or stolen goods should be reported to the host and the local police department.


Should the services provided not be satisfactory, the customer is entitled to seek reasonable compensation by filing a written complaint or coming directly to our office. Every customer is entitled to file a complaint if the paid service is not provided. Every customer - reservation holder, files a separate complaint. If the guest does not make a complaint on the spot, he/she does not have a right to be refunded. Furthermore, the guest is required to cooperate with Tourist agency PUNTARKA NOVA representatives and the service provider in good faith in order to rectify the problem. If the guest refuses to accept the solution that is in accordance with services paid for, Tourist agency PUNTARKA NOVA is not required to accept any further complaints referring to this service (if there is an appropriate alternative in the same accommodation building, the guest is required to accept it). The maximum compensation per complaint can amount to the cost of the part of the service(s) in the complaint. It cannot amount to the total paid to and cannot include services already provided. With this the guest's right to an ideal compensation of damages has been excluded. Tourist agency PUNTARKA NOVA cannot be responsible for the weather conditions, the cleanliness and temperature of the sea of destinations visited as well as all other similar situations and events not directly related to the quality of the reserved accommodation unit that can result in the dissatisfaction of the guest.


Should the customer not be satisfied with the solution to the complaint, the matter can be taken to court (Mali Losinj jurisdiction).


Upon payment of the advance or the total amount, the customer accepts the General Terms and Conditions in their entirety.



March-May from 9 till 15 /closed Sundays/
June - September from 9 till 19 every day


Puntarka nova d.o.o.
Nikole Tesle 17
HR - 51550 Mali Lošinj

Tax code:


ID code:



+385 51 232 016