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House rules

House rules in private accommodation

To make sure that you will have a pleasant stay and to prevent any misunderstanding, please read the house rules in private accommodation. When you confirm a reservation it is implied that you are familiar and agree with them, and that you will fully adhere to them. Violation of house rules can result in the cancellation of the reservation, and charging the full amount of the price of the accommodation regardless of the shorter stay.

  •  On the day of arrival the guests have to give to the Landlord their identification documents (passport or ID) for the purpose of registration at the travel agency. You will get your documents back immediately and you will be given a copy of the registration. You will have to register your accommodation not later than within 12 hours upon arrival into the accommodation facility.
  •  The Landlord are available to the guests during their stay for any information and assistance they may need. In case of any complain about the quality of the accommodation we advise the guests to contact directly the Landlord, and call then the travel agency in case that they cannot solve the problem. 
  •  Final payment, by presenting the voucher,  shall be made in travel agency the next day of your stay, if not otherwise stated in the reservation.
  •  The guests are responsible for the cleanness of the apartment. The Landlord are not required to clean and tidy up, or to take out the garbage during the whole stay of the clients.
  •  The apartments are equipped with bed linen, towels, kitchen towels, accessories for cleaning and maintenance. (Toilet paper and toiletries - only upon arrival). The Landlord is required to change the towels twice and the bed linen once a week.
  •  The guests are obliged to take care of their personal things and valuables left in the accommodation. The Landlord will not be responsible in case of any disappearance, we advise then the guests to always close the doors and windows when they go out.
  •  The Landlord do not have the right to enter in the rented accommodation during the absence of the guests, except to stop damages or a danger occurring in the accommodation. In this case they have to inform the guests about it as soon as they come back at the accommodation. If the Landlord have any reason to believe that house rules are violated, the guests have to let them enter in the accommodation in order to check the situation.
  •  Pets are allowed only with the permission of the Landlord and the travel agency. Bringing pets without prior announcement is not allowed, the Landlord and the travel agency have in this case the right to cancel the reservation. The guests are responsible for any damages caused by their pets, and have to clean the excrements left inside and outside the accommodation, as well as in the vicinity of the accommodation and on the beach. If it was agreed that the pets stay outside the accommodation the guests do not have the right to let them enter inside.
  •  It is not allowed to bring any weapon, inflammable or explosive substances and products with strong or unpleasant smell into the apartment. As well any cooking and electrical appliances are not allowed without the agreement of the owners.
  •  The guests are kindly asked to take care of the accommodation and its furniture situated inside and outside of it. The guests are not allowed to move the furniture or to transport it to another accommodation, outside or to the beach (the kitchen chairs to the terrace, cutlery to another accommodation unit, towels or blankets to the beach, deck chairs from the swimming pool to the beach…).
  •  The use of any equipment or appliance not included in the price of the accommodation (barbecue, garage…) is possible only on agreement of the Landlord.
  •  When the guests go out of the accommodation they have the obligation to close the parasols, switch off the lights and electrical appliances, close the gas and water. As well the guests are asked while they are outside not to leave the air-conditioning on if it is not necessary, and to close doors and windows while it is in use. It is not allowed to cool down food and drinks by leaving them under running water. It is forbidden to throw waste in the toilets or in any other place not predicted for this purpose like outside the house or in its vicinity.
  • In the accommodation is not allowed, without the permission of the Landlord, to bring persons who are not users of accommodation. If any other persons that the one declare at the moment of the reservation are present in the accommodation, the Landlord and the travel agency have the right to cancel the reservation of all the guests. Guests staying in any accommodation that does not belong to the Landlord to not have the right to enter in their accommodation without their agreement.
  •  Guests who intentionally or accidentally damage the property, will have to reimburse the Landlord the full amount of the occurred damage. The Landlord can ask the guests to leave a deposit on their day of arrival. The deposit will be refund to the guests in its totality on the day of departure only if they leave the accommodation in the same status as they found it. If the Landlord request a deposit, the guests will be informed about it when receiving the booking.
  •  If the guests intend to arrive after 20:00 on the first day they have to inform the Landlord or the travel agency about it in order to avoid that the Landlord propose their accommodation to other guests, thinking that the first one gave up of the reservation.
  •  On the day of departure the guests have to leave the accommodation the latest at 10:00, in order that the Landlord have time to prepare it for the next guests arriving at 14:00. The guests have the obligation to leave the accommodation in the same condition as they found it, tidy and undamaged.
  •  From 11 p.m. to 7 a.m. is the period of night rest, so don’t disturb the host and his or her neighbours and other guests in the house. Please respect the night quiet so as to avoid unpleasant situations with the facility owner and their neighbours.
  •  The Landlord and the travel agency can put an end to the reservation of the guests who do not respect house rules. In this case the guests will be charged for the entire amount of the reservation, regardless the shorter stay.
  •  When starting to use the accommodation it is assumed that the guests are familiar with the house rules and that they agree with their conditions and obligations. Any problem that cannot be solved on the spot with the Landlord or the travel agency will involve the intervention of the police or of the local tribunal. Complains will be considered only if reported during the stay. Subsequent complains will not be considered.

Travel agency Puntarka



March-May from 9 till 15 /closed Sundays/
June - September from 9 till 19 every day


Puntarka nova d.o.o.
Nikole Tesle 17
HR - 51550 Mali Lošinj

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+385 51 232 016