Free HP Envy 17-s086 Maintenance and Service Guide PDF | Manualsnet (2025)

HP Envy Notebook 17 (model numbers 17- s100 through 17-s199 and 17-s000 through 17-s099)

Maintenance and Service Guide

Copyright 2016 HP Development Company, L.P.

Product notice

Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corportation in the United States and/or other countries. SD Logo is a trademark of its proprietor.

This guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows 10. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows 10 functionality. See http://www.microsoft.com for details.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Third Edition: August 2016

Second Edition: August 2015

First Edition: June 2015

Document Part Number: 842269-002

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

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Table of contents

1 Product description ....................................................................................................................................... 1

2 External component identification .................................................................................................................. 6

Right side ............................................................................................................................................................... 6

Display .................................................................................................................................................................... 7

Top .......................................................................................................................................................................... 8

TouchPad ............................................................................................................................................. 8

Lights ................................................................................................................................................... 9

Buttons and speakers ....................................................................................................................... 10

Keys ................................................................................................................................................... 11

Bottom ................................................................................................................................................................. 12

Labels ................................................................................................................................................................... 12

3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14

Display assembly subcomponents ...................................................................................................................... 18

Miscellaneous parts ............................................................................................................................................. 19

4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20

Service considerations ......................................................................................................................................... 20

Plastic parts ....................................................................................................................................... 20

Cables and connectors ...................................................................................................................... 20

Drive handling ................................................................................................................................... 21

Grounding guidelines ........................................................................................................................................... 21

Electrostatic discharge damage ........................................................................................................ 21

Packaging and transporting guidelines .......................................................................... 22

Workstation guidelines ................................................................................ 22

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 24

Component replacement procedures .................................................................................................................. 24

Battery ............................................................................................................................................... 24

Optical drive ....................................................................................................................................... 25

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6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 27

Component replacement procedures .................................................................................................................. 27

Bottom cover ..................................................................................................................................... 28

Hard drive .......................................................................................................................................... 31

WLAN module .................................................................................................................................... 33

RTC battery ........................................................................................................................................ 35

Memory module ................................................................................................................................ 36

Fan ..................................................................................................................................................... 37

Optical drive cable ............................................................................................................................. 39

System board .................................................................................................................................... 40

Heat sink ............................................................................................................................................ 43

USB/audio board ................................................................................................................................ 46

Speakers ............................................................................................................................................ 47

Power button board .......................................................................................................................... 48

Power connector cable ...................................................................................................................... 49

TouchPad ........................................................................................................................................... 50

Display assembly ............................................................................................................................... 51

7 Using Setup Utility (BIOS) ............................................................................................................................. 57

Starting Setup Utility (BIOS) ................................................................................................................................ 57

Updating Setup Utility (BIOS) .............................................................................................................................. 57

Determining the BIOS version ........................................................................................................... 57

Downloading a BIOS update .............................................................................................................. 58

8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 59

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 59

9 Specifications .............................................................................................................................................. 61

Computer specifications ...................................................................................................................................... 61

10 Backing up, restoring, and recovering ......................................................................................................... 63

Creating recovery media and backups ................................................................................................................ 63

Creating HP Recovery media (select products only) ......................................................................... 63

Using Windows tools ........................................................................................................................................... 64

Restore and recovery ........................................................................................................................................... 65

Recovering using HP Recovery Manager ........................................................................................... 65

What you need to know before you get started ............................................................. 65

Using the HP Recovery partition (select products only) ................................................. 66

Using HP Recovery media to recover .............................................................................. 66

Changing the computer boot order ................................................................................ 67

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Removing the HP Recovery partition (select products only) ......................................... 68

11 Power cord set requirements ...................................................................................................................... 69

Requirements for all countries ............................................................................................................................ 69

Requirements for specific countries and regions ................................................................................................ 69

12 Recycling .................................................................................................................................................. 71

Index ............................................................................................................................................................. 72

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viii

1 Product description

Category Description HP Envy Notebook 17 (model numbers 17-s100

through 17-s199)

HP Envy Notebook 17 (model numbers 17-s000

through 17-s099)

Product Name HP Envy Notebook 17 (model numbers 17-s100 through 17-s199)

HP Envy Notebook 17 (model numbers 17-s000 through 17-s099)

Processors Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz front-side bus (FSB), 4.0-MB L3 cache, dual core, 15-W)

Intel Core i7-6700HQ 2.60- GHz (SC turbo up to 3.50- GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)

Intel Core i7-6500U 2.50- GHz (SC turbo up to 3.10- GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W)

Intel Core i5-6200U 2.30- GHz (SC turbo up to 2.80- GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, quad core, 15 W)

Chipset Intel HM170 integrated soldered-on-circuit (SoC)

Graphics Internal Graphics:

Intel HD Graphics 620 on computer models equipped with an Intel Core i7-7500U processor

Intel HD Graphics 530 on computer models equipped with an Intel Core i7-6700HQ processor

Intel HD Graphics 520 on computer models equipped with an Intel Core i7-6500U or Intel Core i5-6200U processor

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Category Description HP Envy Notebook 17 (model numbers 17-s100

through 17-s199)

HP Envy Notebook 17 (model numbers 17-s000

through 17-s099)

Graphics (continued) Switchable discrete graphics:

NVIDIA N16S-GT (GeForce 940M) with up to 4096-MB or 2048-MB of dedicated video memory (256MB16 DDR3 900MHz 4 PCs, 1-GHz bridge to 900 MHz)

Supports HD Decode, DX12, and HDMI

Panel 17.3-in, full high-definition (FHD), AntiGlare (19201080), white light-emitting diode (WLED), SVA, flat (4.0-mm), UWVA, eDP, 16:9 ultra wide aspect ratio, TouchScreen, MultiTouch-enabled

Supports LVDS (co-layout with eDP1.3+PSR)

Non-touch screen with flush glass

Supports LVDS (co-layout with eDP1.3+PSR)

Memory module Two memory slots, non- accessible

Support for DDR3L-1600 Dual Channel

Support for up to 16-GB maximum on-board system memory

16384 MB (8192 MB 2)

12288 MB (8192 MB + 4096 MB)

8192 MB (8192 MB 1)

8192 MB (4096 MB 2)

Hard drive Support for 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses

Accelerometer / HDD protection support

Single hard drive configurations:

2 TB, 5400-rpm, 9.5-mm

1 TB, 7400-rpm, 9.5-mm

1 TB, 5400-rpm, 9.5-mm

Hybrid hard drive configurations: 1 TB, 5400-rpm,

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2 Chapter 1 Product description

Category Description HP Envy Notebook 17 (model numbers 17-s100

through 17-s199)

HP Envy Notebook 17 (model numbers 17-s000

through 17-s099)

Hard drive (continued) 9.5-mm solid-state hard drive with 8-GB NAND

Optical drive Fixed, serial SATA, 9.5-mm tray load

DVDRW Double-Layer SuperMulti

Support for zero power optical drive

Support for M-disc

External USB SATA, optical drive

Audio and video HP TrueVision HD: HD camera (fixed, no tilt with activity LED, 1280720 by 30 frames per second)

Dual array digital microphone with appropriate beam-forming, echo-cancellation, noise- suppression software

Dual speakers

Enable HP Noise Cancellation

HD audio

Bang & Olufsen

Supports Voice Recognition

Sensors Accelerometer

Gyroscope

Digital Compass

Ambient Light Sensor

Ethernet Integrated 10/100 network interface card (NIC)

Wireless Support for the following WLAN devices:

Intel Dual Band Wireless-AC 7265 802.11 ac 22 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter

Integrated wireless options with dual M.2/PCle antenna

Compatible with Miracast- certified devices

Intel WiDi support

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Category Description HP Envy Notebook 17 (model numbers 17-s100

through 17-s199)

HP Envy Notebook 17 (model numbers 17-s000

through 17-s099)

External media cards HP Multi-Format Digital Media Card Reader

Support SD/SDHC/SDXC

Push-Push Insertion/Removal

SIM slot (populated with WWAN; tool-less user accessible)

Ports HDMI version 1.4 supporting up to 19201080 @ 60Hz

Hot Plug/unplug and auto detect for correct output to wide- aspect vs. standard aspect video

RJ-45 (Ethernet, includes link and activity lights)

USB 3.0 (1 on left side, 1 on right side)

USB 2.0 (1 on left side)

AC Smart Pin adapter plug

Headphone jack

Microphone jack

USB 2.0/3.0 Allocation:

3 for unit (2*3.0, 1*2.0)

1 for camera (2.0)

1 for WLAN (BT) (2.0)

1 for touch screen (2.0)

RJ-45/Ethernet

AC Smart Pin adapter plug

Keyboard/pointing devices

Full-size standard three-coat paint island-style backlit keyboard with numeric keypad

ClickPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled

Taps enabled by default

Supports modern trackpad gestures

Stylus writing support

Battery requirements 4-cell, 41-WHr, 2.8-AHr, Li- ion battery

Power requirements 65-W, HP Smart, non-PFC, 4.5- mm

45-W, HP Smart, non-PFC, non- slim

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4 Chapter 1 Product description

Category Description HP Envy Notebook 17 (model numbers 17-s100

through 17-s199)

HP Envy Notebook 17 (model numbers 17-s000

through 17-s099)

Security Security Lock

Operating system Preinstalled: Windows 10 and Windows 10 Home High End ML

Serviceability End-user replaceable parts:

AC adapter

Battery

Optical drive

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2 External component identification

Right side

Component Description

(1) Power light On: The computer is on.

Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

(2) Hard drive light Blinking white: The hard drive is being accessed.

(3) Audio-out (headphone)/Audio-in (microphone) combo jack

Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

NOTE: Be sure that the device cable has a 4conductor connector that supports both audio-out (headphone) and audio- in (microphone).

(4) USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub.

(5) HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

(6) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(7) Security cable slot Attaches an optional security cable to the computer.

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NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.

Display

Component Description

(1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.

NOTE: The internal display switch is not visible from the outside of the computer.

(2) Internal microphones (2) Records sound.

(3) Webcam light On: The webcam is in use.

(4) Webcam Records video and captures photographs. Some models allow you to video conference and chat online using streaming video.

(5) WLAN antennas* (2) Sends and receives wireless signals to communicate with wireless local area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

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Display 7

Top

TouchPad

Component Description

(1) TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen.

(2) Left TouchPad button Functions like the left button on an external mouse.

(3) Right TouchPad button Functions like the right button on an external mouse.

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8 Chapter 2 External component identification

Lights

Component Description

(1) Power light On: The computer is on.

Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components.

Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital letters.

(3) Mute light Amber: Computer sound is off.

Off: Computer sound is on.

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Buttons and speakers

Component Description

(1) Power button When the computer is off, press the button to turn on the computer.

When the computer is on, press the button briefly to initiate Sleep.

When the computer is in the Sleep state, press the button briefly to exit Sleep.

When the computer is in Hibernation, press the button briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.

(2) Speakers (2) Produce sound.

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10 Chapter 2 External component identification

Keys

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with the esc key, action keys, or the spacebar.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again will close the Start menu.

(4) Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the backlight keyboard feature off or on.

(5) num lock key Alternates between the navigational and numeric functions on the integrated numeric keypad.

(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external numeric keypad.

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Top 11

Bottom

Component Description

(1) Vents (4) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

(2) Battery lock Locks the battery in the battery bay.

(3) Battery bay Holds the battery.

(4) Battery release latch Releases the battery.

Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display.

Service labelProvides important information to identify your computer. When contacting support, you will probably be asked for the serial number, and possibly for the product number or the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer.

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12 Chapter 2 External component identification

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select products only)

Component

(1) Model name (select products only)

(2) Product number

(3) Serial Number

(4) Warranty period

Regulatory label(s)Provide(s) regulatory information about the computer.

Wireless certification label(s)Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

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3 Illustrated parts catalog

Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

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14 Chapter 3 Illustrated parts catalog

Item Component Spare part number

(1) Display assembly

NOTE: The display assembly is spared only at the subcomponent level. For display assembly subcomponent spare part information, see Display assembly subcomponents on page 18.

(2) Keyboard/top cover with backlight (includes backlight cable and keyboard cable)

For use in Canada 835867-DB1

For use in the United States 835867-001

Keyboard/top cover (includes keyboard cable)

For use in Canada 835866-DB1

For use in the United States 835866-001

(3) TouchPad (includes TouchPad front and rear brackets and TouchPad cable) 811552-001

(4) TouchPad rear bracket (included with TouchPad spare part kit)

(5) TouchPad front bracket (included with TouchPad spare part kit)

(6) Battery cable (included in the Cable Kit, spare part number 810928-001)

(7) Speakers (includes left and right speakers and cable) 809316-001

(8) System board (includes processor and replacement thermal material):

For use only on computer models with model numbers 17-s100 through 17-s199:

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and the Window 10 operating system

904360-601

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and a non-Window 10 operating system

904360-001

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and the Window 10 operating system

904359-601

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and a non-Window 10 operating system

904359-001

For use on all computer models:

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and the Window 10 operating system

838262-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and a non-Window 10 operating system

838262-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and the Window 10 operating system

838261-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and a non-Window 10 operating system

838261-001

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Computer major components 15

Item Component Spare part number

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and the Window 10 operating system

835869-601

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and a non- Window 10 operating system

835869-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Window 10 operating system

841040-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0-MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10 operating system

841040-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Window 10 operating system

838260-601

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0-MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10 operating system

838260-001

(9) WLAN module:

Intel Dual Band Wireless-AC 7265 802.11 ac 22 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) for use only on computer models with model numbers 17-s100 through 17-s199

793840-005

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for use on all computer models

806723-005

(10) Optical drive cable (included in the Cable Kit, spare part number 810928-001)

(11) USB/audio board (includes cable) 844489-001

USB/audio board cable (not illustrated) 844490-001

(12) Power button board (includes cable) 809310-001

(13) Memory modules (2; PC3L, 12800, 1600-MHz):

8 GB 693374-005

4 GB 691740-005

(14) Power connector cable 809295-001

(15) Heat sink (includes replacement thermal materials):

For use only on computer models equipped with graphic subsystems with dedicated video memory 806827-001

For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core i7-6700HQ processor

828817-001

For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core i7-6500U or Intel Core i5-6200U processor

806826-001

(16) Fan (includes cable) 806747-001

(17) RTC battery 811080-001

(18) Hard drive (does not include hard drive brackets or hard drive cable):

For use only on computer models with model numbers 17-s100 through 17-s199:

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16 Chapter 3 Illustrated parts catalog

Item Component Spare part number

1-TB, 7200-rpm, SATA, 9.5-mm 766644-005

For use on all computer models:

2-TB, 5400-rpm, SATA, 9.5-mm 801808-005

1-TB, 5400-rpm, SATA, 9.5-mm 778192-005

1-TB, 5400-rpm, 8-GB hybrid, 9.5-mm 731999-005

(19) Hard drive brackets (2; included in the Hard Drive Hardware Kit, spare part number 809296-001)

(20) DVDRW Double-Layer SuperMulti Drive 809304-001

(21) Battery (4-cell, 41 WHr, 2.8-AHr, Li-ion) 800049-005

(22) Bottom cover 843589-001

Bottom cover hinge caps (not illustrated; includes left and right caps) 809312-001

Rubber Kit (not illustrated, includes bottom cover screw covers) 809314-001

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Computer major components 17

Display assembly subcomponents

Item Component Spare part number

(1) Display panel assembly:

17.3-in, Antiglare, FHD+, TouchScreen 835868-001

17.3-in, Antiglare, FHD+, non-TouchScreen 846890-001

(2) Webcam/microphone module (includes double-sided adhesive) 810961-001

(3) Display panel cable (includes TouchScreen board cable and webcam/microphone module cable):

For use on computer models equipped with a TouchScreen display 809294-001

For use on computer models equipped with a non-TouchScreen display 847874-001

(4) Display hinges (2; includes left and right) 809299-001

(5) Antenna (include antenna cables and transceivers) 843588-001

(6) Display back cover 835865-001

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18 Chapter 3 Illustrated parts catalog

Miscellaneous parts

Component Spare part number

AC adapter:

65-W, HP Smart, non-PFC, 4.5-mm 710412-001

45-W, HP Smart, non-PFC, non-slim 741727-001

Power cord:

C5 receptacle, 1.0-m power cord for use only on computer models with model numbers 17-s100 through 17-s199 in North America

213349-009

3-pin, black, 1.0-m power cord for use only on computer models with model numbers 17-s000 through 17-s099 in North America

755530-001

Rubber Kit (includes front and rear feet) 809314-001

Screw Kit 843590-001

HDMI-to-VGA adapter 701943-001

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Miscellaneous parts 19

4 Removal and replacement procedures preliminary requirements

Tools required You will need the following tools to complete the removal and replacement procedures:

Flat-bladed screwdriver

Magnetic screwdriver

Phillips P0 and P1 screwdrivers

Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.

Plastic parts

CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.

Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.

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20 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling

CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:

Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.

Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.

Handle drives on surfaces covered with at least one inch of shock-proof foam.

Avoid dropping drives from any height onto any surface.

After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.

Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.

Avoid exposing a drive to temperature extremes or liquids.

If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE.

Grounding guidelines

Electrostatic discharge damage

Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.

An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.

CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:

Keep components in their electrostatic-safe containers until you are ready to install them.

Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

If you remove a component, place it in an electrostatic-safe container.

The following table shows how humidity affects the electrostatic voltage levels generated by different activities.

CAUTION: A product can be degraded by as little as 700 V.

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Typical electrostatic voltage levels

Relative humidity

Event 10% 40% 55%

Walking across carpet 35,000 V 15,000 V 7,500 V

Walking across vinyl floor 12,000 V 5,000 V 3,000 V

Motions of bench worker 6,000 V 800 V 400 V

Removing DIPS from plastic tube 2,000 V 700 V 400 V

Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V

Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V

Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V

Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

Place items on a grounded surface before removing items from their containers.

Always be properly grounded when touching a component or assembly.

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines

Follow these grounding workstation guidelines:

Cover the workstation with approved static-shielding material.

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.

Avoid contact with pins, leads, or circuitry.

Turn off power and input signals before inserting or removing connectors or test equipment.

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Equipment guidelines

Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:

Antistatic tape

Antistatic smocks, aprons, and sleeve protectors

Conductive bins and other assembly or soldering aids

Nonconductive foam

Conductive tabletop workstations with ground cords of one megohm resistance

Static-dissipative tables or floor mats with hard ties to the ground

Field service kits

Static awareness labels

Material-handling packages

Nonconductive plastic bags, tubes, or boxes

Metal tote boxes

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Use Voltage protection level

Antistatic plastics Bags 1,500 V

Carbon-loaded plastic Floor mats 7,500 V

Metallized laminate Floor mats 5,000 V

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5 Removal and replacement procedures for Customer Self-Repair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair parts successfully.

NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Customer Self-Repair parts.

There are many screws that must be removed, replaced, or loosened when servicing Customer Self- Repair parts. Make special note of each screw size and location during removal and replacement.

Battery

Description Spare part number

4-cell, 41-WHr, 2.8-AHr, Li-ion battery 800049-005

Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

Remove the battery:

1. Position the computer upside down on a flat surface.

2. Slide the battery lock latch (1), and then slide the battery release latch (2) to release the battery.

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3. Rotate the battery upward (3), and then remove the battery from the computer (4).

Reverse this procedure to install the battery.

Optical drive

Description Spare part number

Optical drive (DVDRW Double-Layer SuperMulti) 809304-001

Before removing the optical drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

Remove the optical drive:

1. Remove the Phillips PM2.57.0 screw (1) that secures the optical drive to the computer.

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2. Remove the optical drive (2) by sliding it out of the optical drive bay.

Reverse this procedure to install the optical drive.

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6 Removal and replacement procedures for Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.

NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

Component replacement procedures NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

There are as many as 58 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.

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Bottom cover

Description Spare part number

Bottom cover 843589-001

Bottom cover hinge caps (includes left and right caps) 809312-001

Rubber Kit (includes bottom cover screw covers) 809314-001

Keyboard/top cover with backlight (includes backlight cable and keyboard cable)

For use in Canada 835867-DB1

For use in the United States 835867-001

Keyboard/top cover (includes keyboard cable)

For use in Canada 835866-DB1

For use in the United States 835866-001

Before removing the bottom cover, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

Remove the bottom cover:

1. Position the computer upside down with the rear toward you.

2. Remove the four Phillips PM2.512.0 screws (1) that secure the hinge covers to the computer.

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3. Remove the hinge covers (2).

4. Remove the two screw covers (1).

5. Remove the two Phillips PM2.56.5 screws (2).

6. Remove the two Phillips PM2.02.0 broad head screws from the optical drive bay (3).

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7. Remove the seventeen Phillips PM screws that secure the top cover to the computer.

CAUTION: To avoid damaging the bottom cover, do not apply force to the bottom cover near the optical drive bay.

8. Use a case utility tool to disengage the bottom cover from the computer. Work around the edges on all sides of the computer.

Reverse this procedure to install the bottom cover.

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Hard drive

NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The hard drive brackets and the hard drive cable are included in the Hard Drive Hardware Kit, spare part number 809296-001.

Description Spare part number

For use only on computer models with model numbers 17-s100 through 17-s199:

1-TB, 7200-rpm, SATA, 9.5-mm 766644-005

For use on all computer models:

2-TB, 5400-rpm, SATA, 9.5-mm 801808-005

1-TB, 5400-rpm, SATA, 9.5-mm 778192-005

1-TB, 5400-rpm, 8-GB hybrid, 7.0-mm 731999-005

Before removing the hard drive, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the hard drive:

1. Release the zero insertion force (ZIF) connector (1) to which the hard drive cable is connected, and then disconnect the hard drive cable from the system board.

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2. Remove the hard drive (2).

3. If it is necessary to disassemble the hard drive, detach the hard drive cable (1) from the hard drive.

4. Remove the brackets from each side of the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

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WLAN module

Description Spare part number

Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + Bluetooth 4.0 Combo Adapter for Windows 10 806723-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact support.

Before removing the WLAN module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the WLAN module:

1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal. The #2 WLAN antenna cable is connected to the WLAN module Aux terminal.

2. Remove the Phillips PM2.03.0 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.)

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3. Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

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RTC battery

Description Spare part number

RTC battery 811080-001

Before removing the RTC battery, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the RTC battery:

1. Position the system board upside down.

2. Use a thin, plastic tool to disengage the battery from the socket (1), and then remove the battery (2).

Reverse this procedure to install the RTC battery.

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Memory module

Description Spare part number

8-GB (PC3L, 12800, 1600-MHz) 693374-005

4-GB (PC3L, 12800, 1600-MHz) 691740-005

Before removing a memory module, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove a memory module:

1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.)

2. Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

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Fan

NOTE: The fan spare part kit includes replacement thermal materials.

Description Spare part number

Fan (includes cable) 806747-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the fan/heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the fan:

1. Disconnect the fan cable (1) from the system board.

2. Remove the two Phillips PM3.03.0 screws (2) that secure the fan to the computer.

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3. Remove the fan (3).

Reverse this procedure to install the fan.

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Optical drive cable

NOTE: The optical drive cable is included in the Cable Kit, spare part number 810928-001.

Before removing the optical drive cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the optical drive cable:

1. Release the ZIF connector (1) to which the optical drive cable is connected, and then disconnect the optical drive cable from the system board.

2. Remove the two Phillips PM2.53.0 screws (2) that secure the optical drive cable to the computer.

3. Remove the optical drive cable (3).

Reverse this procedure to install the optical drive cable.

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System board

NOTE: The system board spare part kit includes the processor and replacement thermal material.

Description Spare part number

For use only on computer models with model numbers 17-s100 through 17-s199:

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and the Window 10 operating system

904360-601

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and a non-Window 10 operating system

904360-001

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and the Window 10 operating system

904359-601

Equipped with an Intel Core i7-7500U 2.70-GHz (SC turbo up to 3.50-GHz) processor (2133-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and a non-Window 10 operating system

904359-001

For use on all computer models:

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and the Window 10 operating system

838262-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 4-GB of dedicated video memory, and a non-Window 10 operating system

838262-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and the Window 10 operating system

838261-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), an NVIDIA N16S-GT (GeForce 940M) graphics subsystem with 2-GB of dedicated video memory, and a non-Window 10 operating system

838261-001

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0- MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and the Window 10 operating system

835869-601

Equipped with an Intel Core i7-6700HQ 2.60-GHz (SC turbo up to 3.50-GHz) processor (1600-MHz FSB, 6.0- MB L3 cache, dual core, 45 W (cTDP to 35 W)), a graphics subsystem with UMA memory, and a non-Window 10 operating system

835869-001

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and the Window 10 operating system

841040-601

Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (1600-MHz FSB, 4.0- MB L3 cache, dual core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10 operating system

841040-001

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0- MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and the Window 10 operating system

838260-601

Equipped with an Intel Core i5-6200U 2.30-GHz (SC turbo up to 2.80-GHz) processor (1600-MHz FSB, 3.0- MB L3 cache, quad core, 15 W), a graphics subsystem with UMA memory, and a non-Window 10 operating system

838260-001

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Before removing the system board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:

Memory modules (see Memory module on page 36)

WLAN module (see WLAN module on page 33)

Heat sink (see Heat sink on page 43)

Fan (see Fan on page 37)

Remove the system board:

1. Position the computer upright, and then disconnect the following cables from the system board:

(1) ClickPad cable

(2) TouchPad cable

(3) Hard drive cable

(4) Optical drive cable

(5) Keyboard cable

(6) Power connector cable

(7) Display cable

(8) Speaker cable

(9) Power button board

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2. Remove the four Phillips PM2.03.0 screws (1) that secure the system board to the computer.

3. Lift the right side of the system board (2) until the USB/audio board cable and connector are accessible.

4. Disconnect the USB/audio board cable from the connector under the system board. See USB/audio board on page 46 for cable removal instructions.

5. Remove the system board.

Reverse this procedure to install the system board.

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Heat sink

NOTE: The heat sink spare part kit includes replacement thermal material.

Description Spare part number

For use only on computer models equipped with a graphics subsystem with dedicated video memory 806827-001

For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core i7-6700HQ processor

806826-001

For use only on computer models equipped with a graphics subsystem with UMA memory and an Intel Core i7-6500U or Intel Core i5-6200U processor

828817-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.

Before removing the heat sink, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

7. Remove the fan (see Fan on page 37).

8. Remove the system board (see System board on page 40).

Remove the heat sink:

1. For computer models equipped with a graphics subsystem with discrete memory, in the order indicated, remove the six Phillips PM2.03.0 screws (1) that secure the heat sink to the system board.

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2. Remove the heat sink (2).

3. For computer models equipped with a graphics subsystem with UMA memory, in the order indicated on the screws, remove the four Phillips PM2.03.0 screws (1) that secure the heat sink to the system board.

4. Remove the heat sink (2).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed.

Thermal paste is used on the processor (1) and the heat sink component (2) that services it. Thermal paste is also used on the graphics subsystem chip (3) and the heat sink component (4) that services it.

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Thermal paste is used on the processor (1) and the heat sink component (2) that services it.

Reverse this procedure to reassemble and install the heat sink.

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USB/audio board

Description Spare part number

USB/audio board (includes cable) 844489-001

USB/audio board cable 844490-001

Before removing the USB/audio board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the USB/audio board:

1. Release the ZIF connector (1) to which the USB/audio board cable is connected, and then disconnect the USB/audio board cable from the USB/audio board.

2. Release the ZIF connector (2) to which the power button board cable is connected, and then disconnect the power button board cable from the USB/audio board.

3. Remove the two Phillips PM2.53.0 screws (3) that secure the USB/audio board to the computer.

4. Remove the USB/audio board (4).

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Reverse this procedure to install the USB/audio board.

Speakers

Description Spare part number

Speakers (includes left and right speakers and cable) 809316-001

Before removing the speakers, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

7. Remove the system board (see System board on page 40).

Remove the speakers:

1. Release the speaker cable from the clip built into the keyboard/top cover (1).

2. Remove the display cable (2) from the channel (3) at the top of the left speaker.

3. Remove the two Phillips screws (4)

4. Remove the speakers (5).

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Reverse this procedure to install the speakers.

Power button board

Description Spare part number

Power button board (includes cable) 809310-001

Before removing the power button board, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

7. Remove the system board (see System board on page 40).

Remove the power button board:

1. Release the ZIF connector (1) to which the power button board cable is connected, and then disconnect the power button board cable from the USB/audio board.

2. Remove the two Phillips PM2.02.5 screws (2) that secure the power button board to the computer.

3. Remove the power button board (3).

Reverse this procedure to install the power button board and cable.

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Power connector cable

Description Spare part number

Power connector cable 809295-001

Before removing the power connector cable, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

7. Remove the system board (see System board on page 40).

Remove the power connector cable:

1. Disconnect the power connector cable (1) from the system board.

2. Release the power connector cable from the clips (2) and routing channel built into the keyboard/ top cover.

3. Release the power connector (3) from the molded slot built into the keyboard/top cover.

4. Remove the power connector cable.

Reverse this procedure to install the power connector cable.

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TouchPad

Description Spare part number

TouchPad board (includes TouchPad front and rear brackets and TouchPad cable) 811552-001

Before removing the TouchPad, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

7. Remove the system board (see System board on page 40).

Remove the TouchPad:

1. Remove the three Phillips PM2.53.0 screws (1) that secure the TouchPad front bracket to the computer.

2. Remove the TouchPad front bracket (2).

3. Lift the keyboard cable (1) to gain access to the TouchPad screws.

4. Remove the three Phillips PM2.02.0 broad head screws (2) that secure the TouchPad rear bracket and the TouchPad to the computer.

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5. Lift the rear edge of the TouchPad and the rear bracket, and then remove them (3).

NOTE: When installing the TouchPad, note that the metal protrusion that extends from the TouchPad is installed under the keyboard shield (4).

Reverse this procedure to install the TouchPad.

Display assembly

Before removing the display assembly, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

2. Disconnect all external devices connected to the computer.

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.

4. Remove the battery (see Battery on page 24).

5. Remove the optical drive (see Optical drive on page 25).

6. Remove the bottom cover (see Bottom cover on page 28).

Remove the display assembly:

1. Remove the four Phillips PM2.55.0 screws (1) that secure the display assembly to the computer.

2. Rotate the display hinges (2) back to the fully released position.

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3. Separate the computer (3) from the display assembly.

4. If it is necessary to replace the display back cover or any of the display assembly internal components:

NOTE: When replacing the display back cover, be sure that the display hinges and antenna are removed from the defective display back cover and installed in the replacement display back cover.

CAUTION: Before turning the display assembly upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.

a. Position the display assembly upside down.

b. Pry up on each side of the display back cover to disengage the display back cover from the display panel assembly.

c. Remove the display back cover.

The display back cover is available using spare part number 835865-001.

5. If it is necessary to replace the webcam/microphone module:

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a. Remove the display back cover.

b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

c. Detach the webcam/microphone module (2) from the display panel assembly. (The webcam/ microphone module is attached to the display panel assembly with double-sided adhesive.)

d. Remove the webcam/microphone module.

The webcam/microphone module is available using spare part number 810961-001.

6. If it is necessary to replace the display panel cable:

a. Remove the display back cover.

b. Disconnect the webcam/microphone module cable (1) from the webcam/microphone module.

c. Disconnect the TouchScreen board cable (2) from the TouchScreen board (TouchScreen models only).

d. Release the adhesive strip (3) that secures the display panel cable connector to the display panel.

e. Disconnect the display panel cable (4) from the display panel.

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f. Release the display panel cable (5) from the display panel. (The display panel cable is attached to the display panel with double-sided adhesive.)

The display panel cable includes the TouchScreen board cable and the webcam/microphone module cable and is available using spare part numbers 809294-001 (for use on computer models equipped with a TouchScreen display) and 847874-001 (for use on computer models equipped with a non-TouchScreen display).

7. If it is necessary to replace the display hinges:

a. Remove the display back cover.

b. Turn the display back cover right side up.

c. Remove the six Phillips PM2.52.0 screws (1) and the two Phillips PM2.02.5 screws that secure the display hinges to the display back cover.

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d. Remove the display hinges (2).

The display hinges are available using spare part number 809299-001.

8. If it is necessary to replace the antenna:

a. Remove the display back cover.

b. Release the antenna cables from the retention clips (1) and routing channel built into the top and right edges of the display back cover.

c. Detach the antenna transceivers from the display back cover (2). (The antenna transceivers are attached to the display back cover with double-sided adhesive.)

d. Remove the antenna.

The antenna are available using spare part number 843588-001.

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Reverse this procedure to reassemble and install the display assembly.

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7 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS) CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.

To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.

HP Support Assistant

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

or

Click the question mark icon in the taskbar.

2. Select My PC, and then select Specifications.

Setup Utility (BIOS)

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 57).

2. Select Main, select System Information, and then make note of the BIOS version.

3. Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 58.

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Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

or

Click the question mark icon in the taskbar.

2. Click Updates, and then click Check for updates and messages.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps:

1. Type file in the taskbar search box, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder that contains the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

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8 Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you must use the keyboard attached.

To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.

2. Press f2.

The BIOS searches three places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 59.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered.

There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version

1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product

1. Go to http://www.hp.com/support.

2. Select Get software and drivers.

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3. Enter the product name or number.

or

Select Identify now to let HP automatically detect your product.

4. Select your computer, and then select your operating system.

5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.

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9 Specifications

Computer specifications The power information in this section may be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100240 V, 5060 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage and current for your computer is located on the regulatory label.

Metric U.S.

Dimensions

Width 38.0 cm 14.96 in

Depth 25.0 cm 9.84 in

Height 1.9 cm 0.74 in

Weight (equipped with a hard drive) 2.23 kg 4.99 lbs

Weight (equipped with a solid-state drive) 2.18 kg 4.80 lbs

Input power

Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A / 15 V dc @ 3 A 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A - 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A - 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5.0 A / 12 V dc @ 5.0 A / 15 V dc @ 5.0 A / 20 V dc @ 4.5 A - 90 W USB-C

19.5 V dc @ 2.31 A 45 W

19.5 V dc @ 3.33 A 65 W

19.5 V dc @ 4.62 A 90 W

19.5 V dc @ 6.15 A 120 W

19.5 V dc @ 7.70 A 150 W

19.5 V dc @ 10.3 A 200 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

Temperature

Operating 5C to 35C 41F to 95F

Non-operating 20C to 60C 4F to 140F

Relative humidity (non-condensing)

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Metric U.S.

Operating 10% to 90%

Non-operating 5% to 95%

Maximum altitude (unpressurized)

Operating 15 m to 3,048 m 50 ft to 10,000 ft

Non-operating 15 m to 12,192 m 50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

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10 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is standard procedure for most products.

Creating recovery media and backups

Restoring and recovering your system

For additional information, refer to the HP support assistant app.

Type support in the taskbar search box, and then select the HP Support Assistant app.

or

Click the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process.

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning any recovery process.

Creating recovery media and backups The following methods of creating recovery media and backups are available on select products only. Choose the available method according to your computer model.

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For information on creating recovery media, see Creating HP Recovery media (select products only) on page 63. For information on the recovery options that are available using the recovery media, see Using Windows tools on page 64.

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Recovering using HP Recovery Manager on page 65.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu, select File Explorer, and then select This PC.

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

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You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 64.

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and software programs that were installed at the factory and then configures the settings for the programs. HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

HP Recovery Manager examines the computer and determines the required storage capacity for the media that will be required.

To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CDRW, DVDRW, double-layer DVDRW, or BD-RE (rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high- quality blank USB flash drive.

If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs for your computer from HP. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions.

Be sure that the computer is connected to AC power before you begin creating the recovery media.

The creation process can take an hour or more. Do not interrupt the creation process.

If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue.

To create HP Recovery media:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 65.

Using Windows tools You can create recovery media, system restore points, and backups of personal information using Windows tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.

Select the Start button, and then select the Get started app.

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Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:

IMPORTANT: Not all methods are available on all products.

Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state. For more information see the Get started app.

Select the Start button, and then select the Get started app.

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or applications option (select products only) of HP Recovery Manager to reinstall the individual application or driver.

Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions.

If you want to recover the Windows partition to original factory content, you can choose the System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 65. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 63.

On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 65.

On select products, if you want to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select products only) on page 68.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 63.

What you need to know before you get started

HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.

HP Recovery media must be used if the computer hard drive fails. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 63.

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 63.

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP

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website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

System RecoveryReinstalls the original operating system, and then configures the settings for the programs that were installed at the factory.

Factory ResetRestores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps (select products only).

1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery Environment.

- or-

For computers or tablets with keyboards attached, press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 67.

3. Follow the on-screen instructions.

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Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before beginning these steps.

1. Insert the HP Recovery media.

2. Access BIOS:

For computers or tablets with keyboards attached:

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

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Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.

IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP Recovery media (select products only) on page 63.

NOTE: The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

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11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC.

The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.

Requirements for all countries The following requirements are applicable to all countries and regions:

The length of the power cord set must be at least 1.0 m (3.2 ft) and no more than 1.8 m (6 ft).

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used.

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region.

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions

Country/region Accredited agency Applicable note number

Australia EANSW 1

Austria OVE 1

Belgium CEBC 1

Canada CSA 2

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

Italy IMQ 1

Japan METI 3

The Netherlands KEMA 1

Norway NEMKO 1

The People's Republic of China COC 5

South Korea EK 4

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Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 4

The United Kingdom BSI 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm conductor size. The wall plug must be a two- pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

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12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal.

HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

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Index

A AC adapter, spare part number 19 action keys

identifying 11 antenna

removing 55 spare part number 18, 55

audio, product description 3 audio-out (headphone)/audio-in

(microphone) jack, identifying 6

B backups 63 battery

removing 24 spare part number 17, 24

battery cable spare part number 15

battery cover, identifying 12 battery lock, identifying 12 battery release latch 12 battery requirements, product

description 4 BIOS

determining version 57 downloading an update 58 starting the Setup Utility 57 updating 57

Bluetooth label 13 boot order

changing 67 bottom 13 bottom cover

removing 28 spare part number 17, 28

bottom cover hinge caps spare part number 17, 28

buttons left TouchPad 8 power 10 right TouchPad 8

C Cable Kit, spare part number 15, 16,

39

cables, service considerations 20 caps lock light, identifying 9 chipset, product description 1 components

bottom 12 right side 6 top 8

computer specifications 61

computer major components illustrated 14

connectors, service considerations 20

D display assembly

removing 51 display assembly subcomponents

illustrated 18 removing 51 spare part numbers 18

display back cover removing 52 spare part number 18, 52

display panel product description 2

display panel assembly spare part numbers 18

display panel cable removing 53 spare part numbers 18, 54

DVDRW Double-Layer SuperMulti, spare part number 25

E electrostatic discharge 21 equipment guidelines 23 esc key, identifying 11

F fan

removing 37 spare part number 16

fn key, identifying 11

G graphics, product description 1, 2 grounding guidelines 21 guidelines

equipment 23 grounding 21 packaging 22 transporting 22 workstation 22

H hard drive

precautions 21 product description 2, 3 removing 31 spare part numbers 16

hard drive bracket removing 32 spare part number 17

hard drive cable removing 32

Hard Drive Hardware Kit, spare part number 17

hard drive light 6 HDMI port

identifying 6 HDMI-to-VGA adapter, spare part

number 19 heat sink

removing 43 spare part numbers 16, 43

hinge spare part number 18, 55

hinge caps spare part number 17, 28

hinges removing 54

HP PC Hardware Diagnostics (UEFI) using 59

HP Recovery Manager correcting boot problems 67 starting 66

HP Recovery media creating 63 recovery 66

72 Index

HP Recovery partition recovery 66 removing 68

I integrated numeric keypad,

identifying 11 internal display switch, identifying

7 internal microphones, identifying 7

J jacks

audio-out (headphone)/audio-in (microphone) 6

K keyboard

product description 4 keyboard/top cover

spare part numbers 15, 28 keys

action 11 esc 11 fn 11 Windows 11

L labels

Bluetooth 13 regulatory 13 serial number 12 service 12 wireless certification 13 WLAN 13

latch, battery release 12 lights

caps lock 9 hard drive 6 mute 9 power 6, 9

M mass storage devices

precautions 21 memory module

product description 2 removing 36 spare part numbers 16

microphone product description 3

microphone module spare part number 18, 53

minimized image recovery 66 minimized image, creating 65 model name 1 mute light, identifying 9

O operating system, product

description 5 optical drive

precautions 21 product description 3 removing 25 spare part number 17, 25

optical drive cable removing 39 spare part number 16, 39

original system recovery 65

P packaging guidelines 22 plastic parts, service

considerations 20 pointing device, product

description 4 ports

HDMI 6 product description 4 USB 3.0 6

power button board removing 48 spare part number 16

power button, identifying 10 power connector cable

removing 49 spare part number 16

power cord set requirements 69 spare part numbers 19

power lights, identifying 6, 9 power requirements, product

description 4 processor

product description 1 product description

audio 3 battery requirements 4 chipset 1 display panel 2

external media cards 4 graphics 1, 2 hard drive 2, 3 keyboard 4 memory module 2 microphone 3 operating system 5 optical drive 3 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 5 sensors 3 serviceability 5 video 3 wireless 3

product name 1 product name and number,

computer 12

R recover

options 65 recovery

discs 64, 66 HP Recovery Manager 65 media 66 starting 66 supported discs 64 system 65 USB flash drive 66 using HP Recovery media 64

recovery media creating 63 creating using HP Recovery

Manager 64 recovery partition

removing 68 regulatory information

regulatory label 13 wireless certification labels 13

removal/replacement preliminaries 20 procedures 24, 27

RTC battery removing 35 spare part number 16

Index 73

Rubber Kit, spare part number 17, 19, 28

rubber screw covers spare part number 17, 28

S screw covers

spare part number 17, 28 Screw Kit, spare part number 19 security cable slot, identifying 6 security, product description 5 sensors, product description 3 serial number 12 serial number, computer 12 service considerations

cables 20 connectors 20 plastic parts 20

service labels, locating 12 serviceability, product description 5 slots

security cable 6 speakers

identifying 10 illustrated 15 removing 47

specifications 61 supported discs, recovery 64 system board

removing 40 spare part numbers 15, 40

system recovery 65 system restore point

creating 64 system restore point, creating 63

T tools required 20 TouchPad

buttons 8 removing 50 spare part number 15, 50

TouchPad front bracket spare part number 15

TouchPad rear bracket spare part number 15

TouchPad zone, identifying 8 transporting guidelines 22 traveling with the computer 13

U USB 3.0 port, identifying 6 USB/audio board

removing 46 spare part number 16, 46

USB/audio board cable spare part number 16, 46

V vents, identifying 6, 12 video, product description 3

W webcam

identifying 7 webcam light, identifying 7 webcam module

spare part number 18, 53 webcam/microphone module

removing 52 spare part